This cruise passenger says she was tricked into buying a diamond ring filled with lab grown gems. But is this just buyer's ...

This Airbnb guest was shocked to find a surveillance camera aimed at the inside and outside of her vacation rental. Will she ...

What if you were gazing out the window of your Airbnb and found a surveillance camera “gazing” right back at you? That was the startling scene that confronted Susan Scott as she relaxed in bed at her ...

What if you were gazing out the window of your Airbnb and found a surveillance camera “gazing” right back at you? That was the startling scene that confronted Susan Scott as she relaxed in bed at her ...

Michelle is an experienced consumer reporter, advocate, mediator, service journalist, and travel writer. She is the founder and CEO of Consumer Rescue. Michelle is also a consumer advocate and travel ...

A Carnival cruise ship passenger says a beauty shop in Nassau somehow extracted $30,000 from her and her husband during a port stop. They’re the latest victims of the free facial scam to contact me in ...

Could a rental car company charge you for damage two years after you last laid eyes on the vehicle? A Budget Rent a Car customer discovered the answer to that $2,324 question is, bizarrely, “Yes.” Now ...

A Carnival cruise ship passenger says a beauty shop in Nassau somehow extracted $30,000 from her and her husband during a port stop. They’re the latest victims of the free facial scam to contact me in ...

Would Norwegian Cruise Line ban a passenger just for complaining about itinerary changes? The answer likely depends on how the passenger delivers their grievance. One former NCL customer recently ...

If you find a pile of trash and other debris at a vacation rental when you arrive, report it immediately. If you don’t, you could easily find yourself stuck with excessive cleaning fees, as Airbnb ...